Pro-Player Plus faq
https://proplayerplus.com/wiki/
2026-04-26T06:54:37-0500Pro-Player Plus
https://proplayerplus.com/wiki/
https://proplayerplus.com/wiki/_media/wiki:favicon.icotext/html2025-05-08T19:16:57-0500Anonymous (anonymous@undisclosed.example.com)Media: How do I log onto the player?
https://proplayerplus.com/wiki/faq:access_login?rev=1746749817&do=diff
Media: How do I log onto the player?
There are two ways to log in to :
* WiFi Hotspot
* Router Network
WiFi Hotspot
To connect to the built-in WiFi hotspot, locate the SSID on your device. The SSID will look like ProPlayerPLUS-xxx where xxx is the host name of the machine.text/html2019-07-03T14:12:25-0500Anonymous (anonymous@undisclosed.example.com)Display: Installed a new monitor and it doesn't work correctly
https://proplayerplus.com/wiki/faq:display_monitor_not_working?rev=1562181145&do=diff
Display: Installed a new monitor and it doesn't work correctly
You've just purchased a brand new monitor and have opened it for the first time at a show and it's not working properly. Most new monitors require that you answer a series of questions the first time you power them up.text/html2019-07-03T14:13:58-0500Anonymous (anonymous@undisclosed.example.com)Display: Why am I seeing weird colors and red speckles on the monitor?
https://proplayerplus.com/wiki/faq:display_monitor_weirdness?rev=1562181238&do=diff
Display: Why am I seeing weird colors and red speckles on the monitor?
If you're seeing weird colors or red speckles in the monitor, it is often due to a bad HDMI cable, or possibly to long of a cable (over 25 feet). Try replacing the HDMI cable with a shorter or new cable and try a different input on the monitor as well.text/html2019-07-03T14:08:14-0500Anonymous (anonymous@undisclosed.example.com)Display: I'm not seeing anything on the monitor?
https://proplayerplus.com/wiki/faq:display_nothing_on_monitor?rev=1562180894&do=diff
Display: I'm not seeing anything on the monitor?
If you've connected everything correctly but you're still not seeing anything on the monitor, make sure the monitor input is set to the port that is connected to the device and that both are powered on.text/html2019-07-03T20:21:49-0500Anonymous (anonymous@undisclosed.example.com)faq:home
https://proplayerplus.com/wiki/faq:home?rev=1562203309&do=diff
Frequently Asked Questions
* Display: I'm not seeing anything on the monitor?
* Display: Installed a new monitor and it doesn't work correctly
* Display: Why am I seeing weird colors and red speckles on the monitor?
* Internet: Do I need to have Internet access?
* Media: Can I play Power Point files on Pro-Player Plus?
* Media: How do I change the looping scene?
* Media: How do I create and play a list of scenes?
* Media: How do I load media on to the player?
* Media: How do I log onto…text/html2019-07-03T14:16:25-0500Anonymous (anonymous@undisclosed.example.com)Internet: Do I need to have Internet access?
https://proplayerplus.com/wiki/faq:internet_access?rev=1562181385&do=diff
Internet: Do I need to have Internet access?
No. does not require an Internet connection to operate. However, if there is Internet access at the location, and you'd like remote technical support, then connect to the Internet. has the ability to phone hometext/html2025-05-08T19:04:22-0500Anonymous (anonymous@undisclosed.example.com)Media: What file types does Pro-Player Plus support?
https://proplayerplus.com/wiki/faq:media_filetypes?rev=1746749062&do=diff
Media: What file types does Pro-Player Plus support?
plays the following video file formats:
* mpeg2
* mpeg4
* mov
* mp4
* wmv
supports the H.264, or MPEG-4 AVC, video compression standard. H.264 will allow the system to display media without any issues and utilize hardware acceleration. Sincetext/html2025-05-08T18:52:02-0500Anonymous (anonymous@undisclosed.example.com)Media: How do I change the looping scene?
https://proplayerplus.com/wiki/faq:media_group?rev=1746748322&do=diff
Media: How do I change the looping scene?
There are multiple ways to change the file that is looping, commonly referred to as the group scene.
USB Thumb Drive
You can copy a new video to a USB thumb drive and insert it into the player. Even if that file exists on the player, it will immediately begin playing.text/html2025-05-08T18:59:48-0500Anonymous (anonymous@undisclosed.example.com)Media: How do I load media on to the player?
https://proplayerplus.com/wiki/faq:media_loading?rev=1746748788&do=diff
Media: How do I load media on to the player?
There are multiple ways to load media onto a player.
USB Thumb Drive
Using your computer, copy the files over to a USB thumb drive. Be sure you are copying the files in to the head, or root, of the directory and not into a separate folder on the thumb drive. The head, or root, directory is the highest level on the thumb drive.text/html2025-05-08T19:02:38-0500Anonymous (anonymous@undisclosed.example.com)Media: How do I properly name media files?
https://proplayerplus.com/wiki/faq:media_naming?rev=1746748958&do=diff
Media: How do I properly name media files?
Make sure the name of the file(s) is correct. Don't use any spacing between names and don't use any special characters. You can use the underscore _ to separate words. Make sure all file names ends with -1. Thetext/html2019-07-03T15:07:07-0500Anonymous (anonymous@undisclosed.example.com)Media: How do I play a different scene?
https://proplayerplus.com/wiki/faq:media_playing?rev=1562184427&do=diff
Media: How do I play a different scene?
First, you will need to log into the player that you'd like to play media from. See the section Access: How do I log on to the player? to learn how to connect if needed.
Once logged in, click the Media Manager button. You will see all of the media available to be played. Simply press thetext/html2019-07-03T14:41:52-0500Anonymous (anonymous@undisclosed.example.com)Media: How do I create and play a list of scenes?
https://proplayerplus.com/wiki/faq:media_playlist?rev=1562182912&do=diff
Media: How do I create and play a list of scenes?
First, you will need to log into the player that you'd like to play media from. To learn how to do this, refer to the section Access: How do I log on to the player?.
Select the Create Playlist button at the top of the screen. Enter the name of the playlist you'd like to create. Then add files from the drop down menu until you've selected all of the files you'd like to play. Click thetext/html2019-07-03T14:19:18-0500Anonymous (anonymous@undisclosed.example.com)Media: Can I play Power Point files on Pro-Player Plus?
https://proplayerplus.com/wiki/faq:media_powerpoint?rev=1562181558&do=diff
Media: Can I play Power Point files on Pro-Player Plus?
No, however you can export your Power Point presentation to a video file and play that file on . There are third party applications that allow you export your presentation to HTML and run it ontext/html2019-07-03T15:22:49-0500Anonymous (anonymous@undisclosed.example.com)Media: What are the file rendering specifications for a multi-monitor array?
https://proplayerplus.com/wiki/faq:media_rendering?rev=1562185369&do=diff
Media: What are the file rendering specifications for a multi-monitor array?
When rendering your final files, use the following settings:
* Constant Bit Rate (CBR) - 10-50 Mbps depending on the quality you'd like. The higher the bit rate, the larger the filetext/html2019-07-03T15:32:19-0500Anonymous (anonymous@undisclosed.example.com)Mode: How do I change a player from master mode to slave mode?
https://proplayerplus.com/wiki/faq:mode_master_slave?rev=1562185939&do=diff
Mode: How do I change a player from master mode to slave mode?
First you need to log in to the player. See the section Media: How do I load media on to the player? to learn how to connect if needed.
* From the main menu area, press the Switch System Type button.
* You will now see a menu selection to change the system. You will need to select what monitor number you'd like the system to display as.text/html2019-07-03T15:34:05-0500Anonymous (anonymous@undisclosed.example.com)Power: Do I need to order 24 hour power?
https://proplayerplus.com/wiki/faq:power_24h?rev=1562186045&do=diff
Power: Do I need to order 24 hour power?
No. does not require 24 hour power to operate properly. It can restore itself to where it was if power gets shut off, eliminating the need for expensive 24 hour power fees.
To extend the life of the machine, a proper power down procedure is recommended by pressing the power button on the front of the unit. Pulling the power can damage the system over time.text/html2019-07-03T15:36:02-0500Anonymous (anonymous@undisclosed.example.com)Power: What happens if Pro-Player Plus loses power?
https://proplayerplus.com/wiki/faq:power_loss?rev=1562186162&do=diff
Power: What happens if Pro-Player Plus loses power?
will restore itself back to where it was prior to power loss. This is why a 24 hour power solution is not required to run unattended.text/html2019-07-03T15:35:05-0500Anonymous (anonymous@undisclosed.example.com)Power: How do I power up the player?
https://proplayerplus.com/wiki/faq:power_turn_on?rev=1562186105&do=diff
Power: How do I power up the player?
will automatically power up when the power input is connected. You can also press the power button on the front, or top, of the player to turn it on. The power LED will light up when the unit is on.text/html2025-05-08T19:11:00-0500Anonymous (anonymous@undisclosed.example.com)Setup: How do I setup multiple players in an array?
https://proplayerplus.com/wiki/faq:setup_multiple_player_array?rev=1746749460&do=diff
Setup: How do I setup multiple players in an array?
This setup is more complicated than a single player. It will require additional networking equipment to link all of the players together so they can communicate with each other. You will need a gigabyte router or network switch and one Ethernet cable per device. Connect each player to the router or switch using the Ethernet cables only after they have been configured properly.text/html2025-05-08T19:06:46-0500Anonymous (anonymous@undisclosed.example.com)Setup: How do I set up a player?
https://proplayerplus.com/wiki/faq:setup_player?rev=1746749206&do=diff
Setup: How do I set up a player?
There are 3 cables that need to be connected, and they should be connected in this order:
* HDMI - sends the audio and video to the monitor
* Ethernet (cat5/cat6) - allows network communications
* Power
Note: There are different Pro-Player Plus players but they all require three connections. (power-HDMI-Ethernet)text/html2025-05-08T19:14:24-0500Anonymous (anonymous@undisclosed.example.com)Support: Can I get remote support by using my cell phone to access the internet?
https://proplayerplus.com/wiki/faq:support_phone_home?rev=1746749664&do=diff
Support: Can I get remote support by using my cell phone to access the internet?
Yes. You will need to create a hot spot with your mobile device.
* Set the SSID to admin
* Set the password to 321p321p
* Activate hot spot
Place the mobile device as close as possible to