Frequently Asked Questions

• Access: How do I log on to the player?
• Display: I'm not seeing anything on the monitor?
• Display: Installed a new monitor and it doesn't work correctly
• Display: Why am I seeing weird colors and red speckles on the monitor?
• Internet: Do I need to have Internet access?
• Media: Can I play Power Point files on Pro-Player Plus?
• Media: How do I change the looping scene?
• Media: How do I create and play a list of scenes?
• Media: How do I load media on to the player?
• Media: How do I play a different scene?
• Media: How do I properly name media files?
• Media: What are the file rendering specifications for a multi-monitor array?
• Media: What file types does Pro-Player Plus support?
• Mode: How do I change a player from master mode to slave mode?
• Power: Do I need to order 24 hour power?
• Power: How do I power up the player?
• Power: What happens if Pro-Player Plus loses power?
• Setup: How do I set up a player?
• Setup: How do I setup multiple players in an array?
• Support: Can I get remote support by using my cell phone to access the private tech lab?